Absolutely. We want you to feel completely confident trying PurePrep at home, which is why we offer a 30-day risk-free guarantee on eligible products.

If you change your mind, you can request a return within 30 days of receiving your order. We’ll provide a free prepaid return label for eligible UK returns, so there’s no return postage cost to you.

Where possible, please return your items in their original packaging and take reasonable care of them while they’re with you.

If your item arrives damaged, faulty or with a quality issue, please contact us and send us a few photos of the problem. We’ll review these and arrange a replacement or refund where appropriate. In most cases, there will be no need to return a damaged or faulty item.

Items clearly marked Final Sale or Non-Returnable are excluded from our change-of-mind returns policy, unless they are faulty or your statutory rights apply.

Returning part of a bundle?

If you return an individual item purchased as part of a discounted bundle, the remaining items may no longer qualify for the original bundle discount. Any refund will therefore be calculated based on the value of the items you keep.

This policy does not affect your statutory rights.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Yes. If your PurePrep products aren’t quite right for you, you can request a return within 30 days of receiving your order.

Eligible UK returns are free, and we’ll provide a prepaid return label so there’s no return postage cost to you.

Where possible, please return your items in their original packaging and take reasonable care of them while they’re with you.

Please note: Some items may be excluded from change-of-mind returns. Any exclusions will be clearly stated on the relevant product page and/or at checkout. This does not affect your statutory rights.

Returning part of a bundle?

If you return an individual item purchased as part of a discounted bundle, the remaining items may no longer qualify for the original bundle discount. Any refund will be calculated based on the value of the items you keep.

No, eligible UK returns are free. If your return is approved, we’ll provide a prepaid return label so there’s no return postage cost to you.

Simply contact our friendly team here and we’ll help arrange everything for you.

Please note: Some items may be excluded from change-of-mind returns. Any exclusions will be clearly stated on the relevant product page and/or at checkout. This does not affect your statutory rights.

Once your return has arrived back with us, we’ll inspect it and process your refund or exchange as quickly as possible.

We recommend keeping your return postage receipt and tracking information until your return has been completed, just in case there are any issues while it is on its way back to us.

Once your refund or exchange has been processed, we’ll send you a confirmation email.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.